Legal
imprint
NB FASHION GMBH
represented by the Managing Director Nicole Bailly
In front of the Kinzig Bridge 3
63452 Hanau
Germany
Email: info@nb-fashion.com
Phone: +49 (0) 179 6117615
Commercial Register: District Court of Hanau, HRB 96805
VAT identification number: DE321931885
Responsible for the content according to § 55 of the Interstate Broadcasting Agreement:
Nicole Bailly, NB Fashion GmbH, Vor der Kinzigbrücke 3, 63452 Hanau, Germany
Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which is available at https://ec.europa.eu/consumers/odr .
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Right of withdrawal
It's unfortunate that there's a reason for returning our products. To reduce the number of returns, it's important to us to know the reasons for your return. The environment will thank us.
RETURN POLICY AND REFUND
The returned products must:
- Be in the original packaging
- Be in perfect condition and complete (i.e. with accessories, instructions for use, labels, etc.)
- Not soiled or washed
If these conditions are not observed, we reserve the right to refuse the return or to waive any refund.
RETURN PROCESS
- Log in to your customer account if you have one. Guests please use the form above.
- Go to the “My Orders” section and click “Request a Return” for the relevant order.
- Select the items you wish to return and specify the reason for return .
- You will receive a confirmation of your return request with the status “ Status: Pending Shipment ” by email within 48 hours .
- Please send the items that do not meet your expectations (in original condition and with label) to the following address:
Mühle Packaging and Services GmbH
Attn: NB Fashion GmbH
Im Birkengrund 5-7
63179 Obertshausen.
Please note that you are responsible for the shipping costs (see Terms and Conditions). We recommend sending the return as a parcel (including a tracking number) to avoid delivery issues.
METHOD AND TIME OF REFUND
Refunds will be processed using the payment method specified in your order confirmation within 14 days of receiving your return.
The processing time of such requests may be delayed in the event of natural disasters or health emergencies that are beyond our control.
Shipment
Shipping costs
Germany: 4.90 euros (free shipping for orders over 200 euros).
Other available countries: Varies, you can see the exact shipping costs in the checkout.
Contact information
Trade name: Love Joy Victory
Telephone number: +49 0162 1914309
Email: ljv@lovejoyvictory.com
Address: Vor der Kinzigbrücke 3, 63452 Hanau, Germany
VAT identification number: DE321931885
Commercial register number: AG Hanau, HRB 96805
Terms and Conditions
Here is the full translation of the General Terms and Conditions (GTC) into German:
1. Scope
1.1 The following General Terms and Conditions apply exclusively to the business relationship between the customer and NB Fashion GmbH (Love Joy Victory) .
1.2 The General Terms and Conditions in the version valid at the time of conclusion of the contract shall form an integral part of the contract.
1.3 We sell our goods exclusively to end consumers and only in household quantities.
2. Copyrights and industrial property rights
2.1 The contents of this website are protected by law. It is prohibited to reproduce, distribute, or use for commercial purposes any material protected by copyright, trademark, or competition law—in particular, texts, illustrations, graphics, software, videos, music, trademarks, logos, and other company logos—without prior written consent.
2.2 To the extent that content from Love Joy Victory is made available for download, no rights of use are granted beyond the purpose underlying the download.
3. Contracting parties and contract texts
3.1 Contracting party is:
NB Fashion GmbH
In front of the Kinzig Bridge 3
D-63452 Hanau
Germany
Register court: Hanau, HRB 96805
VAT identification number: DE321931885
Represented by Managing Director Nicole Bailly
3.2 Storage of the contract text:
We save the contract text and send you the order details and our General Terms and Conditions by email. The General Terms and Conditions can be viewed here at any time. For security reasons, your order details are no longer accessible online.
4. Conclusion of contract and delivery conditions
4.1 The presentation of the products in the online shop does not constitute a legally binding offer , but rather a non-binding online catalogue .
4.2 By clicking on the “Buy now” button, you place a binding order for the goods contained in the shopping cart, which is considered an offer to NB Fashion GmbH .
4.3 Confirmation of receipt of the order will be sent immediately after the order has been sent.
4.4 We may accept your order by sending you an order confirmation by email .
4.5 The risk of damage to the goods shall pass to the customer upon delivery of the goods , otherwise upon default of acceptance by the customer .
5. Right of withdrawal and return of goods
5.1 Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason . The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must contact us at the following address:
NB Fashion GmbH
In front of the Kinzig Bridge 3
63452 Hanau
Email: info@nb-fashion.com
This must be done by means of a clear declaration (e.g., by letter or email) of your decision. If you use this option, we will immediately send you confirmation of receipt of the cancellation (e.g., by email).
To meet the cancellation deadline, it is sufficient for you to send your notification of your exercise of the right of cancellation before the expiry of the cancellation period .
5.2 Consequences of revocation
a) If you cancel this contract, we will refund all payments, including delivery costs (except for additional costs for a delivery other than the standard delivery offered by us), within 14 days of receiving your cancellation notice at the latest. We will use the same means of payment you used for the original transaction for the refund, unless expressly agreed otherwise.
b) We may refuse to refund until we have received the goods back or you have supplied evidence of having returned the goods, whichever is earlier.
c) You must return the goods to us immediately, but no later than 14 days after the cancellation. This deadline is met if you send the goods before the expiry of the 30-day period.
5.3 Return of goods
According to the EU Consumer Rights Directive, you have 14 days to exercise your right of withdrawal. After these 14 days, you have a further 14 days to return the goods.
The goods must be returned in perfect condition, complete (including accessories and tags), unworn, unwashed and in the original packaging with the return slip.
Return address:
Mühle Packaging and Services GmbH
Attn: NB Fashion GmbH
Im Birkengrund 5-7
63179 Obertshausen
The customer is responsible for the return shipping costs . Refunds will be issued via the original payment method within 14 days of receipt of the returned item.
6. Payment
6.1 All prices are in euros (€) and include VAT.
6.2 The available payment methods are:
PayPal
Instant bank transfer
credit card
6.3 Payment by credit card is only permitted if the customer is also the cardholder.
6.4 Klarna Purchase on Account is only available to consumers. The full terms and conditions for purchase on account are available on the Klarna website.
7. Warranty
7.1 Deviations in structure and colour are reserved, insofar as they are material-related and customary in the trade.
7.2 Warranty claims must be accompanied by a precise description of the defect. If a replacement is requested, this must be explicitly stated.
8. Assignment
Claims against NB Fashion GmbH may not be assigned .
9. Customer service
Customer service is available:
Monday – Friday from 9:00 am to 4:00 pm
Email: info@nb-fashion.com
Postal address:
NB Fashion GmbH
In front of the Kinzig Bridge 3
63452 Hanau
10. Final provisions
The law of the Federal Republic of Germany applies , excluding the UN Convention on Contracts for the International Sale of Goods .
11. Retention of title
11.1 The delivered goods remain the property of NB Fashion GmbH until full payment has been made.
11.2 The customer is obliged to treat the goods with care during the retention of title period.
11.3 The customer must immediately report any changes to the address or ownership of the goods .
Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and Section 36 VSBG
The European Commission provides a platform for online dispute resolution (ODR) : https://ec.europa.eu/consumers/odr .
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board .
Privacy Policy
Here is the full translation of the privacy policy into German:
Data protection notice of NB Fashion GmbH (Love Joy Victory)
In the following we inform you about the collection of personal data when you use our website.
Personal data is all data that relates to you personally, such as your name, address, email addresses, and usage behavior.
Responsible according to Art. 4 Para. 7 GDPR:
NB Fashion GmbH
In front of the Kinzig Bridge 3
63452 Hanau
Email: info@nb-fashion.com
If you contact us by email or via a contact form, we will save the data you provide (email address, name and telephone number, if provided) in order to answer your request.
The data will be deleted as soon as storage is no longer necessary or processing must be restricted for legal reasons.
If we use external service providers for certain functions of our website or would like to use your data for advertising purposes, we will inform you in detail below about the respective processes. We will also state the specified storage period.
Your rights
You have the following rights with regard to your personal data:
Right to information
Right to rectification or erasure
Right to restriction of processing
Right to object to processing
Right to data portability
You also have the right to complain to a data protection supervisory authority about our processing of your personal data.
Collection of personal data when visiting our website
If you use our website for information purposes only and do not transmit any data, we only collect the personal data that your browser transmits to our server.
This data is technically necessary to display our website and to ensure stability and security (legal basis: Art. 6 (1) (f) GDPR):
IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred
Website from which the request comes
Browser type and version
Operating system and its interface
Language and version of the browser software
In addition, cookies are stored on your computer when you visit our website.
Use of cookies
This website uses the following types of cookies:
Transient cookies
Persistent cookies
Transient cookies are automatically deleted when you close your browser. These include, in particular, session cookies , which store a session ID and recognize your device when you return to our site.
Persistent cookies are automatically deleted after a certain period of time. This period varies depending on the cookie. You can delete cookies at any time in your browser's security settings.
You can configure your browser settings to refuse all or any third-party cookies. Please note that if you do this, you may not be able to use all the features of this website.
More features and offers on our website
In addition to the purely informational use of our website, we offer various services. This may require you to provide additional personal information. We use this information only for the respective service and in accordance with the privacy policy stated above.
In some cases, we use external service providers to process your data on our behalf. These service providers have been carefully selected and commissioned, and are subject to our instructions and regular monitoring.
If we work with partners (e.g. for competitions or special promotions), you will receive separate information about the processing of your data.
If one of our partners or service providers is located outside the European Economic Area (EEA) , we will inform you about the possible consequences of this data transfer.
Right of objection and revocation of consent
If you have given your consent to the processing of your data, you can revoke this consent at any time.
The revocation affects the legality of the processing of your personal data after you have communicated it to us.
If we base the processing of your data on a balance of interests , you can also object. In this case, we ask you to explain the reasons for your objection.
We will examine the situation and either stop processing, adapt it or point out compelling legitimate grounds that justify further processing.
Of course, you can object to the processing of your personal data for advertising purposes at any time.
Please inform us of your objection to advertising using the following contact details:
NB Fashion GmbH
In front of the Kinzig Bridge 3
63452 Hanau
Email: info@nb-fashion.com
Use of our webshop
If you wish to order from our online shop, we require personal data to process the contract . Mandatory information is marked accordingly; further information is voluntary.
The data you provide will be used to process your order.
Depending on the payment method, we will transmit your payment details to the relevant payment service providers.
Customer account: You can voluntarily create a customer account to facilitate future purchases.
The data can be deleted at any time in your customer area.
Due to tax and commercial law, we are required to store address, payment, and order data for 10 years . After two years, we restrict processing—the data is used only to comply with legal obligations.
To protect your data, we use TLS encryption during the ordering process.
Payment service providers
Depending on the payment method you choose, your payment details will be transmitted to the relevant payment service provider, who is responsible for your payment details.
PayPal
Information about data protection at PayPal can be found here: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Newsletter
With your consent you can subscribe to our newsletter.
We use the double opt-in process for registration, meaning you will receive a confirmation email to complete your registration. If you do not confirm, your data will be deleted after one month.
You can revoke your consent and unsubscribe from the newsletter at any time. To do so, use the unsubscribe link in the email or contact us at info@nb-fashion.com .
Web analysis with Google Analytics
This website uses Google Analytics , a web analysis service provided by Google Inc.
Google Analytics uses cookies to collect information about your use of the website. This information is transmitted to and stored on servers in the United States.
You can prevent cookies from being saved by selecting the appropriate settings in your browser. Alternatively, you can install a browser plug-in to deactivate Google Analytics:
http://tools.google.com/dlpage/gaoptout?hl=de
You can find further information here:
Google Privacy Policy: https://www.google.com/intl/de/policies/privacy/